Clinic Policies

“We wish to treat our clients as if we are that client.”

Before your treatment

For new clients, we ask that you arrive 15 minutes before your appointment to complete all necessary paperwork. If you are running late, we ask you to please call us so we can prepare this in advance. We advise that you avoid the use of sunless tanning products on the face, neck and décolleté for seven days before your appointment.  Please also make a note of the details of your current home skin care regimen, your skin concerns and any recent peels, laser or corrective treatments, eyebrow tattooing, injectables and waxing that you may have recently carried out in the weeks prior to your appointment.

Cancellation

Inovativ Aesthetics adheres to a 24-hour cancellation policy.  Please call us or message us on 082 583 0717 if you need to reschedule or cancel your appointment.  Failure to show and any cancellations with less than 24 hours’ notice are subject to a cancellation fee amounting to the cost of the scheduled treatment.

Late Arrival

Treatments are carefully planned to suit each client.  If late, your treatment time will be shortened or rearranged to accommodate the following client.  However, the charge will remain unchanged.

Precautions

Please consult with your medical practitioner to determine which services are right for you: if you are pregnant, have allergies, medical conditions or are taking medications.

Jewellery

Most services are enjoyed best without the interference of jewellery. We recommend leaving your valuables at home as we’re not responsible for lost or stolen personal items.

Payment

We accept the following forms of payment: Cash, Inovativ Aesthetics Gift Certificates, Visa and MasterCard.

Gift Certificates

Gift Certificates are non-refundable and cannot be redeemed for cash or gratuities.

Privacy Policy

Your personal information remains strictly private and confidential and will not be passed onto any other party.

Children under 12

Please note, for their safety and out of respect for other clients, children under 12 years of age are not permitted at Inovativ Aesthetics.

Skin Care Product Returns

We feel very confident in the skin care products that we have chosen to offer you. We are happy to accept unopened, unused products for an exchange or clinic credit within 7 days of purchase, returned to our clinic location.

For hygiene reasons, we regret that we cannot offer refunds or exchanges on goods that have been opened or used. In the case of an allergic reaction, please take a photo and contact us immediately for more information. The product must be returned to our clinic location within 3 days of purchase.

If you simply have a question or concern about a product, please don’t hesitate to contact us at info@inovativaesthetics.co.za / 082 583 0717.

Treatment Outcomes

We will be honest in all our communications with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you! Scheduling an appointment is your acceptance of our policies.

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