Text Message Reminders
Inovativ Aesthetics Skin Care Institute operates a complimentary text reminder service for any/all future appointments to the mobile number you provide. On occasion our reminder text messages may not reach you. Please be aware you must also make your own record of all future appointments booked.
Scheduling an appointment in advance is required. Please arrive 15 minutes prior to your FIRST scheduled appointment to allow time to relax and complete a client record card, which enables us to provide you with customised professional care. Please ensure mobile phones are switched off during treatments.
Inovativ Aesthetics adheres to a 24-hour cancellation policy. Please call us on 021 559 6534 or send an SMS / WhatsApp to 082 583 0717 if you need to reschedule or cancel an appointment. Failure to show and any cancellations with less than 24 hours’ notice are subject to a cancellation fee amounting to the cost of the scheduled service.
Treatments are carefully planned to suit each client. If late, your treatment time will be shortened or rearranged to accommodate the following client. However, the charge will remain unchanged.
Purchase of Products
Skin care products purchased are not refundable. In the very rare event of an allergic reaction, the return of products is permissible with a doctor’s note.
Gift Certificate Policy
Gift Certificates are non-refundable and cannot be redeemed for cash or gratuities.
Your information remains strictly private and confidential and will not be passed onto any other party.
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed - not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you! Scheduling an appointment is your acceptance of our policies.