Our Policies

“We wish to treat our clients as if we are that client.”

Our Policies

“We wish to treat our clients as if we are that client.”

Check-In
Scheduling an appointment in advance is required. Please arrive 15 minutes prior to your FIRST scheduled appointment to allow time to relax and complete a client record card, which enables us to provide you with customised professional care. Please ensure mobile phones are switched off during treatments.

Cancellation
Inovativ Aesthetics adheres to a 24-hour cancellation policy.  Please call us on 021 559 6534 or send an SMS / WhatsApp to 082 583 0717 if you need to reschedule or cancel your appointment.  Failure to show and any cancellations with less than 24 hours’ notice are subject to a cancellation fee amounting to the cost of the scheduled service.

Late Arrival
Treatments are carefully planned to suit each client. If late, your treatment time will be shortened or rearranged to accommodate the following client. However, the charge will remain unchanged.

Precautions
Please consult with your medical practitioner to determine which services are right for you:  if you are pregnant, have allergies, medical conditions or are taking medications.

Jewellery
Most services are enjoyed best without the interference of jewellery.  We recommend leaving your valuables at home as we’re not responsible for lost or stolen personal items.


Payment
We accept the following forms of payment:  Cash, Inovativ Aesthetics Gift Certificates, Visa and MasterCard.

Gift Certificates
Gift Certificates are non-refundable and cannot be redeemed for cash or gratuities.

Privacy Policy
Your personal information remains strictly private and confidential and will not be passed onto any other party.

Children under 12
Please note, for their safety and out of respect for other clients, children under 12 years of age are not permitted at Inovativ Aesthetics.   Anyone under the age of 18 must be accompanied by a parent or guardian during services.

Treatment Outcomes
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you! Scheduling an appointment is your acceptance of our policies.

Schedule an appointment today!